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Terms and Conditions

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Terms and Definitions

Booking - reservation of a service with an intention of its further usage.

Order - the Customer's request for purchasing services offered by the Contractor at the website.The request is processed at the website by filling in the booking form by the Customer himself.

The Contractor - a company or a neutral person executing the ordered services.

Content - filling and design of the website in the form of texts, advertisments, images, photos, video and other materials.

Customer - any neutral or legal person ordering or intending to order the Contractor’s services.

Online booking - a reservation of a service at https://online-pattaya.com/ with the help of the website software and information means.

Website - an official website of the Administrator in the world wide web Internet with an address https://online-pattaya.com/.

The Website Administrator - persons accomplishing management of the website and performing other actions necessary for the website usage and management.

Agreement (User Agreement) - current Terms and Conditions regulating the relationship between the Website and the User (Customer) as long as the Contractor provides the Customer with the access to the Services at the website.

Customer’s Personal information - private information that the Customer provides about himself of his own free will when using the Website or making a reservation at the Website.

Website User (User, Registered User) - any neutral or legal person (a representative of a legal person) using the information and services published at the Website.

Website Services - a number of intermediary actions and information services of the Website Administrator on booking services for the Customer by the Contractor.

Excursion Service - a service of individual or group visit to a museum, attraction, exhibition, enterprise and other sights with or without tourist guide. The service is provided by the Contractor.

Shopping Service - a service provided by the Website Administrator which includes transfer to shopping centres with an intention of buying different products and goods.

Spa Service - a service which has got recreational, cosmetology and/or relaxation purpose. It consists in applying manual and/or machine techniques to a body, performed in comfortable and peaceful atmosphere.

Taxi Service - a service provided by the Contractor which consists in delivering the Customer to an agreed place.

Group Transfer Service - a service of delivering the Customer in a group of other passengers to an agreed place.

Visa Service - the Contractor’s accompanying the Customer to the Embassy for helping with the papers and obtaining visa.

Photo Session Service - a service provided by the Contractor which includes transfer to the shooting scene and photographer’s services.

1. General Statements

1.1. The current Agreement is a public offer and it regulates the order of booking services provided by the Contractor. When making a booking at the website, the Customer absolutely accepts the current Terms and Conditions.

1.2. The text of the Agreement is published at https://online-pattaya.com/terms-and-conditions/. The agreement between the Customer and the Contractor is considered to be set as soon as the Customer clicks the Book button and is valid as long as the Customer is provided with the access to the Services represented at the Website.

1.3. While using the Website Services or any other functions of the website, the Customer confirms his absolute consent with the current Terms and Conditions as well as with other conditions set out at the website. The Customer is obliged to follow the latter. In case of disagreement with any of the conditions, the Customer stops using the website.

1.4. Accepting the current Terms and Conditions, the Customer confirms that the Services have got only informational value, may contain incomplete information and are not a direct guide to action.

1.5. Accepting the current Terms and Conditions, the Customer confirms that he is familiar with the fact that the Website Administrator is the Contractor’s agent and is not responsible for any actions of the Customer.

2. Subject of the Agreement

2.1. The subject of the current Agreement is providing the Customer with the access to the Content published at the Website and Website Services.

2.2. The Customer is given a free access to the published information, which includes news, articles, video and photo content and other information.

2.3. The Website and the Contractor’s Services are paid for according to the information published at the website.

3. Reservation of the Services

3.1. The Customer can see the Services which are listed at the website. The Customer needs to choose one or several Services and complete the Booking Form.

3.2. The following minimum information is compulsory for filling in the form:
- name;
- telephone number;
- e-mail address.

3.3. The Booking Form may also include the following fields:
- date of the trip;
- time of the trip;
- programme;
- number of passengers;
- number of adults;
- number of children;
- where to pick you up?;
- room number;
- destination;
- extra information.

3.4. The Administrator recommends to fill in all the fields to avoid misunderstandings and to save the Customer’s and the Administrator’s time.

4. User Information Support

4.1. On his own free will the Customer agrees to being informed about all the actions of the Website Administrator, connected with the reservation; as well as the information on the process of executing the order and any other events which refer to the Website Services.

4.2. The customer agrees to receive information via e-mail, which he indicates when filling in the booking form, or via sms sent to his phone number.

4.3. The Website Administrator is not liable for any delays, errors, inaccurate or belated delivery, removal or loss of any Customer’s notifications. The Website Administrator has got the right to re-send the notification in case The Customer has not received it.

4.4. The Customer can ask questions about information support to the Customer Support Service through Online Support Service, feedback form or telephone hot line during the working hours which are indicated at the Website.

5. Rights and Obligations of the Parties

5.1. The Customer is obliged to:

5.1.1. When booking a Service, the Customer is obliged to provide full accurate information which is necessary for processing the reservation and for implementing the Administrator’s obligations. The Customer is obliged to keep this information up-to-date.

5.1.2. If requested by the Administrator, the Customer is obliged to provide additional information which is relevant to the provided Services.

5.1.3. When using the Website, the Customer is obliged to respect proprietary and non-proprietary rights of the authors and other copyright holders.

5.1.4. Avoid any actions which may result in violating the privacy and confidentiality of the information which is under the law’s protection.

5.1.5. Not to post comments, text notes, or URL links advertising other resources at the Website.

5.1.6. Not to post comments, text notes and URL links at the Website and in chat which contradict the law and social morals. Otherwise, such notes and comments will be deleted and the Customer’s IP address will be blocked.

5.2. The Customer is obliged not to use the Website Service with the purpose of:

5.2.1. Faking his identity, feigning to be another person or representative of some organisation and/or association, including the Website managers.

5.2.2. Motivating to illegal actions and assisting persons whose acts violate the law.

5.2.3. Collecting, analyzing and storing personal data, information concerning private life of any persons and any other information which is protected by the law.

5.2.4. Violating regular operation of the Website (spam, DDoS attacks, etc.).

5.2.5. Violating rights of the under-aged and/or causing the latter any harm.

5.2.6. Violating the norms of International law.

5.2.7. Selling and reselling the Services listed at the Website.

5.3. The Customer has got the right to:

5.3.1. Get a 24/7 access to using the Website (except the time when the Website is being technically repaired).

5.3.2. Get a 24/7 access to the Website Services (except the time when the Website is being technically repaired).

5.3.3. Suggest some changes concerning the Website functionality. The suggestions are sent to the Customer Support Service.

5.3.4. Receive information on the Services, their booking, payment and usage by directing questions to the Customer Support Service.

5.3.5. Use the Website for the purposes specified by the Agreement and not forbidden by the law.

5.4. The Customer is forbidden to:

5.4.1. Violate the operation of the Websites by any means.

5.4.2. Use any gadgets, programs, procedures, algorithms and methods, automated devices or any equivalent hand-operated processes for getting an access to the Website content, retaining, copying or tracking the information from the Website.

5.4.3. Get an-authorized access to the Website functions and any other systems or webs referring to the Website, as well as to any Services listed at the Website.

5.4.4. Bypass the Website navigation system for getting or trying to get any information, documents or materials by using ways which are not permitted by the Website services.

5.4.5. Use reverse lookup, trace down or try to trace down the information about any Website user.

5.4.6. Violate the safety or authentication systems of the Website or other webs related to the Website.

5.4.7. Use the Website and its content for the purposes restricted by the law, as well as to encourage any illegal actions or any other actions violating the rights of the Website, the Administrator and other persons.

5.5. The Administrator is obliged to:

5.5.1. Provide the Customer with a 24/7 access to the Website, its Services and Products, except the time when the website is being technically repaired.

5.5.2. Ensure privacy and confidentiality of the Customer’s personal data which he provides when booking a Service at the Website.

5.6. The Website Administrator has got the right to:

5.6.1. Limit the Customer’s access to the Websites if the Customer has violated any terms and conditions of the current Agreement.

5.6.2. Refuse providing Services to the Customer in case he has provided inaccurate information, or if the Administrator has got all grounds to believe that the provided information is incomplete and/ or inaccurate.

5.6.3. Edit the rules of the Website usage, as well as to edit the Website content without informing the Customer. The changes become valid as soon as a new edition of the Agreement has been published at the Website.

5.6.4. Change the amount of payment for the Website Services Website without informing the second party.

6. Payment procedure and Refund guarantees

6.1. The Customer pays for the Services through the payment system, according to the information published at the Website. The Customer can read about payment options on the pages which contain a description a particular Service.

6.2. The Services - Taxi, Excursion, Spa, Shopping, Group Transfer, Visa, Photo session - are paid directly to the Contractor, when the Service is being delivered to the Customer, or through the Website service by way of partial or full prepayment.

6.3. The Website Administrator has got the right to change the terms and conditions of the payment procedure without informing the Customer in the written form.

6.4. In case of the Customer’s refusal of a Service, the Website Administrator guarantees money refund, if the money was paid in directly through the payment system to the Administrator’s bank account.

6.5. The Customer gets 100% refund if he cancels the Service 3 (three) calendar days before the date when the Service was agreed to be provided.

6.6. The Customer gets 50% refund if he cancels the Service 2 (two) calendar days before the date when the Service was agreed to be provided.

6.7. The Customer gets no refund if he cancels the Service within 24 hours before the date when the Service was agreed to be provided.

6.8. If the Customer pays for the Services to the Contractor directly, the refund is paid by the Contractor.

7. Copyrights

7.1. The Administrator and other copyright holders own the exclusive rights for all the objects published at the Website, including design elements, graphic images, illustrations, videos, scripts, programs, etc. All rights for these objects reserved.

7.2. The Content can not be copied (reproduced), remade, distributed, published, downloaded, sold or used fully or partly in any other way without prior permission of the copyright holder, except for the cases set by the current Agreement, as well as by the law, and when the rights-owner has given his consent to free usage of the Content by anybody.

7.3. Except for the usage permitted by the current Agreement, any usage of the Website Content is strictly forbidden without a written permission of the rights-owner, or unless the rights-holder has expressed his strong agreement.

7.4. If the current Terms and Conditions do not clearly state something, nothing in this Agreement can be regarded as transfer of the exclusive rights for the Content to somebody.

8. Personal Information

8.1. By filling in the booking form, the Customer confirms and gives his permission to process his personal data by the Administrator. The Customer is informed that his personal data will be processed by the Contractor and the Administrator according to the law, and gives his consent to processing the following information: surname, name (if has stated real ones when registering), telephone and e-mail. While the process of data processing the following actions will be performed: collecting the information, its recording, systematizing, accumulating, storing, revision (updating, changing), extracting, using, distributing (conveying, giving an access), depersonalization, blocking, deleting and destructing.

8.2. Personal data is stored and processed by the Website Administrator according to the current Agreement, during the whole period of its validity and during 3 years after its termination.

8.3. The Customer gives his consent to the data processing, as well as personal data processing with the help of automated means, and, if needed, its transfer to the third party, for using it in the Customer’s interests when providing him with technical support, and for statistic and marketing purposes (anonymously).

8.4. The Customer does not object to rendering his personal information to state authorities in certain cases (when obeying the law, averting fraud or crime, ensuring safety of the Website).

8.5. The Customer can any moment withdraw his consent to collecting, processing, storing and transferring of his personal data. In this case the Parties terminate the current Agreement as the Administrator will no longer be able to provide the Customer with the Services.

8.6. The Administrator takes all the measures for protecting the privacy of the Customer’s personal information from unauthorized access, changing, revealing or destructing. The Administrator provides constant inner control over the processes of data collecting, storing and processing, and safety insurance. The Administrator ensures physical safety of the data, averting an unauthorized access to the technical systems which ensure the Website operation and where the Customer stores personal information. The Administrator permits access to the personal information only to the Contractor's employees and authorized persons who need the information for implementing their obligations which are directly connected with the Service providing, Website exploitation, development and improvement. These persons are obliged to observe confidentiality rules and in case of breaking the obligations, they may be incurred a penalty, including the contract’s termination and prosecution. The user proceeds personal information including that which is received in authorization sessions at the website and sessions of other usage of Website’s services on providers’ services, which function according to the law.

9. Liabilities of the Parties

9.1. The usage of the Website material with commercial and other non-personal purposes without the consent of the rightsholders is forbidden.

9.2. The Content of the Website may contain links to other resources. The Website Administrator is not responsible for the access to these resources and for their content, as well as for any consequences of the Customer’s usage of this content.

9.3. The Website Administrator is not liable for the quality of the services provided to the Customer by the Contractor.

9.4. The Website Administrator is not liable for direct or indirect losses, including foregone benefits which resulted from using the Website and its Services by the Customer.

9.5. The Website Administrator is not responsible for a possible loss and/or damage of data, which may result from violating the statements of the current Agreement by the Customer or from incorrect access and/or usage of the Website Services.

9.6. In case of violating any of the statements of the current Agreement by the Customer, the Website Administrator has got the right to limit or forbid access to any Website sections and/or to the Website Services anytime with or without prior notification. At the same time, the Administrator is not liable for any harm that may be done to the Customer.

10. Miscellaneous

10.1. The Administrator does not guarantee the safety of information and regular operation of the information resource in case of a force-majeure situation, that is, nature disaster, fire, flood, Internet disconnection by the provider, electricity troubles from the direction of public services, earthquakes, military actions, government regulations and other circumstances for which the Parties are not responsible and which they were not able to foresee or prevent.

10.2. The current Agreement is valid for all the Services that were published at the Website at the moment of signing the Agreement, as well as for the Services that will be published at the Website in the future.

10.3. The Website Administrator has got the right unilaterally edit or complete the current Agreement.

10.4. The Website Administrator strongly recommends that persons under 18 y.o. should refrain from accessing the Website Services. The Website Administrator does not deliberately collect data received from the under-aged, including personal information of the latter, does not use and does not orient the Website Content towards the under-aged audience. The actions of the under-aged as well as their purchase of the Website Services are the liability of their legal representatives.

10.5. Each of the Parties has got the right unilaterally refuse to execute the current Agreement. Each Party has to inform another Party 3 (three) working days before by e-mail or telephone. The Customer’s e-mail is indicated when he is registered at the Website. It is possible to inform the Website Administrator about the termination of the Agreement through the feedback form at the Website.

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